Return | Exchange

We want our customers to be 100% satisfied with their purchases. To avoid any inconvenience or delays, we always recommend that our customers review the product description in detail before making a purchase. However, for any reason the purchased item does not fit well, you may email us at info@323eyewear.com quoting your Order number and issue within 14 days of receiving your order.

Please note: worn glasses and/or incomplete orders are not eligible for a refund and/or exchange. Items on Sale/Special Promotions may not be exchanged/refunded. 

We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. It is advisable to send returned items by known courier companies like, ARAMEX, FedEX, DHL, UPS etc. Keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

If your return is accepted, we’ll send you a return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@323eyewear.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note that return labels are at your own cost, pricing depends on carrier service and location, however we will ship your exchange out free of charge.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that refunds may take up to 20 business days and bank charges may apply depending on the respective bank’s policy. We shall not be liable for any delays in the refunds by the banks.